LP
Liezl P
1 reviews | Active since Jan 2024
24 Jan 2024, 08:44
Sad paying customer
We had a leak that has been repaired by insurance three times.(same leak) This has cause allot of damage to my kitchen cupboards. Some of the consequence is swollen countertops, rotting cupboards, which smell now and one fell off the wall, due to water damage from last claim. I am insured by Bettersure and they use either Old Mutual South Africa or Mutual & Federal Insurance Co. In December they send a contractor to come fix the cupboard( which was approved), after two months, they have now come back to say they(Insurance) will not do the work. What can I as a paying customer, of these company do?
Helpful (0)
Replies (5)0
Replies (5)
BetterSure Financial Consultants's replyOfficial
24 Jan 2024, 09:32Good day Liezl Penrith,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply24 Jan 2024, 09:32
Official
Good day Liezl Penrith,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
LP
Liezl P's updateReviewer Update
26 Jan 2024, 12:35Oh, I got an instant phone call after this review, with apologies and excuse and empty promises. Sylvia from Bettersure, assured us that she was doing something about, Today we want to follow up, and this person is conveniently on leave till the 3rd of Feb. In the meanwhile I have to continue being patient after numerous strangers have been to my house to measure cupboards and choose colors etc. But still no resolve on this issue,
LP
Liezl P's update26 Jan 2024, 12:35
Reviewer Update
Oh, I got an instant phone call after this review, with apologies and excuse and empty promises. Sylvia from Bettersure, assured us that she was doing something about, Today we want to follow up, and this person is conveniently on leave till the 3rd of Feb. In the meanwhile I have to continue being patient after numerous strangers have been to my house to measure cupboards and choose colors etc. But still no resolve on this issue,
BetterSure Financial Consultants's replyOfficial
29 Jan 2024, 08:51Good day Liezl Penrith,
We’ve received your feedback and truly regret your unpleasant experience. We can assure you that the claims team is working diligently on resolving your claim and will give you an update and feedback shortly. Warm regards, The BetterSure Team #HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We can assure you that the claims team is working diligently on resolving your claim and will give you an update and feedback shortly. Warm regards, The BetterSure Team #HealthyHome
BetterSure Financial Consultants's reply29 Jan 2024, 08:51
Official
Good day Liezl Penrith,
We’ve received your feedback and truly regret your unpleasant experience. We can assure you that the claims team is working diligently on resolving your claim and will give you an update and feedback shortly. Warm regards, The BetterSure Team #HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We can assure you that the claims team is working diligently on resolving your claim and will give you an update and feedback shortly. Warm regards, The BetterSure Team #HealthyHome
LP
Liezl P's updateReviewer Update
01 Mar 2024, 16:18I have received several emails from "Hellopeter" asking whether or not I would recommend Bettersure to anyone. I have not rep**** in the hopes that my insurance company would honor the numerous emails and promises they have made. But sadly 4 weeks later there has been nothing done regarding this claim and damage. What is a diligent paying customer to do? :(
LP
Liezl P's update01 Mar 2024, 16:18
Reviewer Update
I have received several emails from "Hellopeter" asking whether or not I would recommend Bettersure to anyone. I have not rep**** in the hopes that my insurance company would honor the numerous emails and promises they have made. But sadly 4 weeks later there has been nothing done regarding this claim and damage. What is a diligent paying customer to do? :(
LP
Liezl P's updateReviewer Update
22 Mar 2024, 09:10This is absolutely unacceptable. On Jan 29th we received the below response.
Good day Debbie Trust this mail finds you well. Please proceed authorising Mosadi for the kitchen tiles and kitchen built in cupboards. I believe client has already paid his excess with the pipes. Please before they start with the above, they need to ensure that the pipe is properly fixed.
After, waiting two more months we received a claim denied on Humans rights day.
How does a paying customer (an unimportant customer like me) take on a bullying company like this. Is there no right for those who diligently pay there fees monthly?
Good day Debbie Trust this mail finds you well. Please proceed authorising Mosadi for the kitchen tiles and kitchen built in cupboards. I believe client has already paid his excess with the pipes. Please before they start with the above, they need to ensure that the pipe is properly fixed.
After, waiting two more months we received a claim denied on Humans rights day.
How does a paying customer (an unimportant customer like me) take on a bullying company like this. Is there no right for those who diligently pay there fees monthly?
LP
Liezl P's update22 Mar 2024, 09:10
Reviewer Update
This is absolutely unacceptable. On Jan 29th we received the below response.
Good day Debbie Trust this mail finds you well. Please proceed authorising Mosadi for the kitchen tiles and kitchen built in cupboards. I believe client has already paid his excess with the pipes. Please before they start with the above, they need to ensure that the pipe is properly fixed.
After, waiting two more months we received a claim denied on Humans rights day.
How does a paying customer (an unimportant customer like me) take on a bullying company like this. Is there no right for those who diligently pay there fees monthly?
Good day Debbie Trust this mail finds you well. Please proceed authorising Mosadi for the kitchen tiles and kitchen built in cupboards. I believe client has already paid his excess with the pipes. Please before they start with the above, they need to ensure that the pipe is properly fixed.
After, waiting two more months we received a claim denied on Humans rights day.
How does a paying customer (an unimportant customer like me) take on a bullying company like this. Is there no right for those who diligently pay there fees monthly?