Rude consultant

My husband was contacted and was informed that our money has not been deducted, so he asked the guy to call me the premium payer. I didn't receive a call. I then called this morning and was informed that the account details I gave is problematic - no don't just blame the client, take responsibility. I have a consultant telling me this nonsense after i have basically been holding for 5 min to get her to get into her system - not once did she offer to call me back. I then asked if there is going to be a double debit and she said it is up to me, i asked not to do a double debit and asked if she can move the comm date. I was asked to hold on and was transferred. I was really confused when the person answered and asked how she can help me - this is pathetic. The cons that accused me of giving incorrect info just blindly transferred me and wasting more of my money - clearly client service is NOT a priority with you guys - i will be looking for other insurance.