EB
Edward B
1 reviews | Active since Jun 2019
06 Mar 2024, 12:04
Rude and unprofessional call agent
I was contacted from BetterSure by Benja Coetzee.
In an orderly fashion I mentioned to him that I am not interested in the product seeing that I have already made other arrangements.
He thought that he had ended the call and continued to talk in a degrading manner about myself. I will not take this lightly and have requested the recording of the conversation to take this further.
Helpful (0)
Replies (6)0
Replies (6)EB
Edward B's updateReviewer Update
06 Mar 2024, 12:16I would like Keith the Sales Executive to contact me. I was told that a full investigation is underway. I can not believe that people should go through this kind of abuse from a sales agent who has absolutely no idea of the impact their comments can have.
EB
Edward B's update06 Mar 2024, 12:16
Reviewer Update
I would like Keith the Sales Executive to contact me. I was told that a full investigation is underway. I can not believe that people should go through this kind of abuse from a sales agent who has absolutely no idea of the impact their comments can have.
BetterSure Financial Consultants's replyOfficial
06 Mar 2024, 12:41Good day Edward Botes,
Thank you for taking the time to give us your feedback. We’ve received your feedback and truly regret your unpleasant experience.
Thank you for taking the time to give us your feedback. We’ve received your feedback and truly regret your unpleasant experience.
Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward and to provide the relevant recording as requested.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply06 Mar 2024, 12:41
Official
Good day Edward Botes,
Thank you for taking the time to give us your feedback. We’ve received your feedback and truly regret your unpleasant experience.
Thank you for taking the time to give us your feedback. We’ve received your feedback and truly regret your unpleasant experience.
Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward and to provide the relevant recording as requested.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's replyOfficial
06 Mar 2024, 12:53Good day Edward Botes
We have escalated your request to the Sales Executive as requested and humbly apologise for the service and unpleasant experience.
You will be contacted soon to discuss a way forward.
Warm regards,
We have escalated your request to the Sales Executive as requested and humbly apologise for the service and unpleasant experience.
You will be contacted soon to discuss a way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply06 Mar 2024, 12:53
Official
Good day Edward Botes
We have escalated your request to the Sales Executive as requested and humbly apologise for the service and unpleasant experience.
You will be contacted soon to discuss a way forward.
Warm regards,
We have escalated your request to the Sales Executive as requested and humbly apologise for the service and unpleasant experience.
You will be contacted soon to discuss a way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's replyOfficial
06 Mar 2024, 14:21Good day Edward Botes,
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Once again please accept our apologies for the unpleasant experience.
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Once again please accept our apologies for the unpleasant experience.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply06 Mar 2024, 14:21
Official
Good day Edward Botes,
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Once again please accept our apologies for the unpleasant experience.
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Once again please accept our apologies for the unpleasant experience.
Warm regards,
The BetterSure Team
#HealthyHome
EB
Edward B's updateReviewer Update
08 Mar 2024, 12:50Hi,
I haven't received any feedback from Keith relating to the investigation. I was told it would take 24 hours. We are post 48 hours now.
Subject to this I still haven't been issued to voice recording of Benja Coetzee insulting me and would like to escalate the manner.
I haven't received any feedback from Keith relating to the investigation. I was told it would take 24 hours. We are post 48 hours now.
Subject to this I still haven't been issued to voice recording of Benja Coetzee insulting me and would like to escalate the manner.
EB
Edward B's update08 Mar 2024, 12:50
Reviewer Update
Hi,
I haven't received any feedback from Keith relating to the investigation. I was told it would take 24 hours. We are post 48 hours now.
Subject to this I still haven't been issued to voice recording of Benja Coetzee insulting me and would like to escalate the manner.
I haven't received any feedback from Keith relating to the investigation. I was told it would take 24 hours. We are post 48 hours now.
Subject to this I still haven't been issued to voice recording of Benja Coetzee insulting me and would like to escalate the manner.
BetterSure Financial Consultants's replyOfficial
08 Mar 2024, 14:11Good day Mr. Botes,
Your feedback has been escalated back to the relevant person and his team who have indicated that they will be in touch with you again soon.
Warm regards,
Your feedback has been escalated back to the relevant person and his team who have indicated that they will be in touch with you again soon.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply08 Mar 2024, 14:11
Official
Good day Mr. Botes,
Your feedback has been escalated back to the relevant person and his team who have indicated that they will be in touch with you again soon.
Warm regards,
Your feedback has been escalated back to the relevant person and his team who have indicated that they will be in touch with you again soon.
Warm regards,
The BetterSure Team
#HealthyHome