****** by Bettersure

<div>I have been insured with Bettersure for 2 years. I made a claim about 2 months ago with ref number HOC***3, claim was approved and was advised on email by the consultant ****** that i would be paid out in 5 to 7 working days. Thats was on the 3rd Jan 2023. To date i have still not been paid out! I have called them 7 times and they say that they have escalated it and i cannot speak to a manager to resolve. When i called on Thursday they said that they paid my FNB account, I dont have an FNB account! As of yesterday, 3rd Feb 2023 i received an email to say that they closed my claim, without calling and investigating first. I am now at my wits end and looking for other home insurance companies, i will cancel as soon as another company can match my premium.</div>