Refusing to Refund ******* debits

<p>I called Better Life on the 28 September 2016 to cancel all my 3 policies I had with them and the agent told me I don't have to send an email for cancellation and also they could only see two policies instead of three on the system but i informed the agent to cancel all my policies and then to my surprise only ********** and ********** were canceled and then policy number ********** continued to be debited from my account on October 2016 up until December 2016, and far worse both ********** & ********** 0 were deducted 22 December 2016) as per below:<br /> ********** R396.00<br /> ********** R158</p> <p> </p> <p>I calked numerous times to try to resolve the matter and I resorted to using an email address which I was told by Juan Kok they can't refund unless I provide them with proof since this policies were still active in their system and he could pick up all three policies.I gave them a copy of call records then after investigators on their side he said they will pay what is owed to me.</p> <p> </p> <p>I sent an email on 04 January 2017 07:25 PM to Juan Kok who continue to indirect call me a **** by saying to me I must now provide proof that the amount of R627 was deducted since from their it actually didn't go through.</p> <p>I once again I humbly co-operated by sending Juan Kok my bank statement which now show that the better life tried to *******ly debit R627(separately) on the 23 December 2016 then the bank charged me R145*3=R435 for unpaid debit order as I had only R-38.98 on my account(insufficient funds) but they then attempted again on the same day which then went through and R627(R73+R158+R396) was debited successful from my account leaving me with a debt of R1062(R627+R435)with the bank.</p> <p> </p> <p>I requested Juan Kok to send me proof that these debit order never went through but he seems to be ignoring my request.</p> <p> </p> <p>Juan Kok continue to undermine and dispute with me over the email saying that the debit orders didn't go through even after I proofed otherwise using my bank statement and He and the manager decided to suggest they refund R309.00 for bank charges for unpaid debit order transaction, which I humbly rejected and requested they pay R627 they *******ly deducted and even today as I write this this issue is still being disputed by Juan Kok.</p> <p> </p> <p>I am now forced to use other channels to solve this matter so that justice can be given.</p> <p> </p> <p>Better Life must now pay R1208(R627+R435+R73+R73) every ******* debit they did from October 2016 to December 2016 including the R145*3 which the bank charged me for because of their ******* ********** transactions. </p> <p> </p>