Refusing to cancel policies and not returning emails sent

<p>I am having serios problems with betterlife ,I canceld two policies with them in October it was confirmed with ABSA bank that it would be sorted out .</p> <p>I then got a phone call in November from betterlife saying one policy was canceled when asking about the second policy they promided to get back to me (they never got back to me )it is now Januarary four months down the line and I see that they are still deducting money from my back account .</p> <p>I work outside of South Africa so I have no communication with Betterlife due to their 0800 number (it can only be dialed with in South Africa)my wife has tried to speak to a consultant on a few ocassions with no help and they do not answer any of the emails sent to them from my side .</p> <p>I have most of the emails saved that were sent to them and confirmation from ABSA bank that it was done but I am still paying ,this is ******** and I really need some advice on how to resolve this and claim the last three months paymnets back from them.</p> <p>Regards</p>