AN
Al-jerreau Nyman
1 reviews | Active since Nov 2022
08 Oct 2024, 13:01
Really bad service of bettersure.
My house burned down and me and my family needed to find accomodation. We still waiting on accomodation payment, we literally don't know what is going on. My family/young kids didn't ask for this and it really feels like there's no sympathy from Bettersure. Its already frightening and sad what happened to us but now bettersure makes it feel worse since im financially ****ed. I had to pay for accomodation myself and my house bond and the house isn't even liveable.
The worst thing is the uncer*****y.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
08 Oct 2024, 13:41Hello Al-jerreau
Thank you for contacting us. We are sorry to hear about the fire's impact on your home and your family. This must be a harrowing period for you. We must be there for our clients in their time of need, so your experience and what you've shared in this review are worrying; certainly not the client care we aim to deliver. We apologise for the delay and are urgently investigating your claim status to see where the gaps are.
We will ensure that a consultant contacts you to share the following steps, as soon as possible.
Regards,
BetterSure
Thank you for contacting us. We are sorry to hear about the fire's impact on your home and your family. This must be a harrowing period for you. We must be there for our clients in their time of need, so your experience and what you've shared in this review are worrying; certainly not the client care we aim to deliver. We apologise for the delay and are urgently investigating your claim status to see where the gaps are.
We will ensure that a consultant contacts you to share the following steps, as soon as possible.
Regards,
BetterSure
BetterSure Financial Consultants's reply08 Oct 2024, 13:41
Official
Hello Al-jerreau
Thank you for contacting us. We are sorry to hear about the fire's impact on your home and your family. This must be a harrowing period for you. We must be there for our clients in their time of need, so your experience and what you've shared in this review are worrying; certainly not the client care we aim to deliver. We apologise for the delay and are urgently investigating your claim status to see where the gaps are.
We will ensure that a consultant contacts you to share the following steps, as soon as possible.
Regards,
BetterSure
Thank you for contacting us. We are sorry to hear about the fire's impact on your home and your family. This must be a harrowing period for you. We must be there for our clients in their time of need, so your experience and what you've shared in this review are worrying; certainly not the client care we aim to deliver. We apologise for the delay and are urgently investigating your claim status to see where the gaps are.
We will ensure that a consultant contacts you to share the following steps, as soon as possible.
Regards,
BetterSure
AN
Al-jerreau Nyman's updateReviewer Update
15 Oct 2024, 10:26Thank you for your quick response.
Firstly sorry for my impatiens and i want need to correct my review and just say thank you bettersure for how you handled my case.
I'm very satisfied.
Firstly sorry for my impatiens and i want need to correct my review and just say thank you bettersure for how you handled my case.
I'm very satisfied.
AN
Al-jerreau Nyman's update15 Oct 2024, 10:26
Reviewer Update
Thank you for your quick response.
Firstly sorry for my impatiens and i want need to correct my review and just say thank you bettersure for how you handled my case.
I'm very satisfied.
Firstly sorry for my impatiens and i want need to correct my review and just say thank you bettersure for how you handled my case.
I'm very satisfied.