Re-date request not done!

I requested a re-date on my policy as the bond has not been registered. On 4th March I spoke to Thembisile requesting this and she assured me this would be done and the debit order will only commence at the end of April.<br> <br> The debit order did go through my account at the end of March and I now I am battling to get a reimbur*****t back and been told I will only be reimbursed on 10th April.<br> <br> Why should I be out of pocket because someone did not do their job in the first place? And was assured Lebogang on Friday that this would be sorted out only to find out that the reimbur*****t was not activated.<br> <br> I am cancelling my policy as the policy hasn't been implemented and this is the kind of service you get?