Property Claim unresolved

On 10 April 2025 I submitted a claim for a cracked window (small piece of glass within the big wooden frame) in one of my windows of my property on the Auto and General application to Better Life Insurance or Bettersure from where correspondence currently comes, as requested by them, (ie Betterlife or Bettersure)

During the lapsed time from 10 April 2025 till today (5 May 2025) a few e mails have been sent to me, every time informing me that the claim is still in process but my small piece of glass (ie my cracked window) is still in exactly the same condition, all in all, still cracked.

Today I received a call from Glassfit in Brackenfell, Western Cape or more specific, Cape Town. The lady requested my address and on informing her that it was in George, she indicated that she will advise the insurance company concerned that I stay in George and that they need to contact a supplier in my area.

I am at a total loss of words to describe the frustration that I, as a client, has been going through, waiting for calls etc to have the claim and the repairs done.

I know insurance companies change names, evolves the whole time, under insured by bigger ones etc., but I have used the name where my e mails are still finding the spot to respond to, the latter just to clear any misunderstanding as to the correct wording, ie Better Life or Bettersure.