1 reviews | Active since Mar 2019
Property claim
I have registered a claim with regards to a roof to be fixed for my property on the 11 October 2024. I am so currently frustrated with service I receive from the consultants every time I make a follow up call regarding my claim, upon receiving a lame feedback that my claim is up for possible rejection awaiting outcome. However, no one from this company ever bothers to send an email to communicate the progress of the claim and I am the only one to always make a call. In addition to that, my claim has been incorrectly registered 😡. Now I have been transferred to underwriters department where I would hold on a call for almost 30 minutes with no answer. The service is so terrible! Terrible! Terrible! I am highly considering changing to a better company with better services.
Thank you for bringing this to our attention. We apologise for keeping you waiting without proper communication. Your frustration is valid, and we apologise that our service did not meet your expectations when it mattered the most.
Please let us check your claim status. If it has been referred to the underwriter, it can take some time to get the outcome, and we appreciate your patience up to this point. We will investigate with our claims team and ensure we get back to you with feedback on the next steps.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise for keeping you waiting without proper communication. Your frustration is valid, and we apologise that our service did not meet your expectations when it mattered the most.
Please let us check your claim status. If it has been referred to the underwriter, it can take some time to get the outcome, and we appreciate your patience up to this point. We will investigate with our claims team and ensure we get back to you with feedback on the next steps.
Warm regards,
BetterSure