PM
Peter M
1 reviews | Active since Jul 2011
10 Mar 2024, 20:16
Poorest service I've ever received
Hi,
If there is one thing that is guaranteed at this moment is that you are losing a client.
I reported a claim over three weeks ago, and an assessor came to inspect but following that no communication what so ever. Which makes me ask myself what are the chances of you giving my family good service in the event of God forbid MY DEATH!
The chances are that you probably going to give them unnecessary stress and even more. But it's okay keep on treating your clients like that, at least now I know that come policy fee increment time you're the first to send emails and call while the opposite actually happens when we claim.
For crying out loud the least you can say is "Dear stupid client your claim has been declined or approved" so my life can move on that simple.
Helpful (0)
Replies (6)0
Replies (6)
BetterSure Financial Consultants's replyOfficial
11 Mar 2024, 08:43Dear Peter Matsebula,
We truly regret your unpleasant experience,
Thank you for sharing your concerns with us. One of our consultants/ managers will be in touch soon to discuss the way forward.
We truly regret your unpleasant experience,
Thank you for sharing your concerns with us. One of our consultants/ managers will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply11 Mar 2024, 08:43
Official
Dear Peter Matsebula,
We truly regret your unpleasant experience,
Thank you for sharing your concerns with us. One of our consultants/ managers will be in touch soon to discuss the way forward.
We truly regret your unpleasant experience,
Thank you for sharing your concerns with us. One of our consultants/ managers will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's replyOfficial
12 Mar 2024, 14:44Dear Peter Matsebula,
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply12 Mar 2024, 14:44
Official
Dear Peter Matsebula,
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Your complaint has been resolved. We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Warm regards,
The BetterSure Team
#HealthyHome
PM
Peter M's updateReviewer Update
12 Mar 2024, 15:18Please don't lie... you are just making the matter worse. Because you have resolved it it's definitely not with me! so who exactly did you resolve with?
PM
Peter M's update12 Mar 2024, 15:18
Reviewer Update
Please don't lie... you are just making the matter worse. Because you have resolved it it's definitely not with me! so who exactly did you resolve with?
BetterSure Financial Consultants's replyOfficial
12 Mar 2024, 16:54Good day Mr Matsebula,
Kindly be advised that your claim was authorised and you should receive an email tomorrow to finalize the claim.
We will be in contact with you tomorrow to ensure that you have received the email.
Warm regards,
Kindly be advised that your claim was authorised and you should receive an email tomorrow to finalize the claim.
We will be in contact with you tomorrow to ensure that you have received the email.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply12 Mar 2024, 16:54
Official
Good day Mr Matsebula,
Kindly be advised that your claim was authorised and you should receive an email tomorrow to finalize the claim.
We will be in contact with you tomorrow to ensure that you have received the email.
Warm regards,
Kindly be advised that your claim was authorised and you should receive an email tomorrow to finalize the claim.
We will be in contact with you tomorrow to ensure that you have received the email.
Warm regards,
The BetterSure Team
#HealthyHome
PM
Peter M's updateReviewer Update
17 Mar 2024, 17:21My claim was finally paid after unnecessary issues and delays. Thank you @Sylvia Chauke your problem solving skills are impeccable, if only the rest your team was like you. Thank you very much.
PM
Peter M's update17 Mar 2024, 17:21
Reviewer Update
My claim was finally paid after unnecessary issues and delays. Thank you @Sylvia Chauke your problem solving skills are impeccable, if only the rest your team was like you. Thank you very much.
BetterSure Financial Consultants's replyOfficial
18 Mar 2024, 16:12Dear Peter Matsebula,
Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have resolved your query. Please let us know if there is anything else that we can assist with.
Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have resolved your query. Please let us know if there is anything else that we can assist with.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply18 Mar 2024, 16:12
Official
Dear Peter Matsebula,
Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have resolved your query. Please let us know if there is anything else that we can assist with.
Thank you for your patience and for bringing your concerns to our attention. We are pleased to let you know that we have resolved your query. Please let us know if there is anything else that we can assist with.
Warm regards,
The BetterSure Team
#HealthyHome