1 reviews | Active since Aug 2024
Poor service very unhappy client
Last week I called bettersure for assistance with structural and content damage they have sent out a contractor they have taken all information needed and evidence I was calling the following day to be told my claim is at the valuation department they will get back to me I called them today and I was told that it's a possibility my claim will be reject the damage of my property is a health risk my bath room and my son's room and built In cupboards is damaged and now they say it's a possibility my claim could be rejected why am I paying insurance if this is what we have to sit up with even after I told them it causes a health risk I would refer nobody to sign up with bettersure disgusted with the service I am getting and a
Thank you for sharing your experience, and we’re truly sorry to hear about the distress and frustration this situation has caused you.
Our claims administrator consultant has confirmed that the outcome of your claim has been discussed with you and he has shared information regarding the assessor's findings. Please remember that in as much as we are here to support you during these moments of distress, the purpose of insurance is to cover damage resulting from unexpected insured events, not pre-existing structural damage to your property.
The claim outcome proposal will be sent to the underwriters for their feedback, and we will share this with you as soon as it is available.
Please let us know if you need any more clarity on the process.
Warm regards,
BetterSure
Thank you for sharing your experience, and we’re truly sorry to hear about the distress and frustration this situation has caused you.
Our claims administrator consultant has confirmed that the outcome of your claim has been discussed with you and he has shared information regarding the assessor's findings. Please remember that in as much as we are here to support you during these moments of distress, the purpose of insurance is to cover damage resulting from unexpected insured events, not pre-existing structural damage to your property.
The claim outcome proposal will be sent to the underwriters for their feedback, and we will share this with you as soon as it is available.
Please let us know if you need any more clarity on the process.
Warm regards,
BetterSure