NM
Ncedo M
1 reviews | Active since Nov 2024
15 Nov 2024, 09:40
Poor Service from Bettersure
Betterbond, POLICY NUMBER : BSH***6, is the worst insurance they assessed my claim for a month only to tell me that I did pay the first premium. My policy date states 1st August 2024, my house was broken into on the 23rd August 2024, the bank gave me the bond on the basis that I was fully insured. Only to here that my insurance start only after the first premium, I was never given an opportunity to pay the first premium prior to the registration of the house. Now my claim has been rejected. I am now busy with ombudsman and still they insist that they need investigation.
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BetterSure Financial Consultants's replyOfficial
15 Nov 2024, 12:46Hello Ncedo
Thank you for contacting us. We are sorry to hear about the break-in at your new home and the outcome of your claim, which has caused you even more distress. Please let us check with the relevant teams to assess your claim status, and we will get back to you soon.
Warm regards,
BetterSure
Thank you for contacting us. We are sorry to hear about the break-in at your new home and the outcome of your claim, which has caused you even more distress. Please let us check with the relevant teams to assess your claim status, and we will get back to you soon.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 Nov 2024, 12:46
Official
Hello Ncedo
Thank you for contacting us. We are sorry to hear about the break-in at your new home and the outcome of your claim, which has caused you even more distress. Please let us check with the relevant teams to assess your claim status, and we will get back to you soon.
Warm regards,
BetterSure
Thank you for contacting us. We are sorry to hear about the break-in at your new home and the outcome of your claim, which has caused you even more distress. Please let us check with the relevant teams to assess your claim status, and we will get back to you soon.
Warm regards,
BetterSure