AN
Azael N
1 reviews | Active since Apr 2025
16 Apr 2025, 14:54
Poor service from better sure
Better sure it's has been worst nightmare I ever had in my entire life. They have treated me like I don't pay the premium I'm like asking for donations from them.what a poor communication from them. They asked me to provide my full documents for them to precess my claim and however I had all they wanted and they decided to decline the claim without letting me know nor getting a reasons why I'm my claim is being declined with them they further asked more motivational letter which I'm laying them to my doctor and they seems not to care about issuing proper service to the oents. You're the one should always follow them.
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BetterSure Financial Consultants's replyOfficial
16 Apr 2025, 15:57Hello Azael
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you’ve felt during your claims process — this is not the standard of service we strive to deliver, and we completely understand your frustration.
You should never feel like your concerns are being ignored or you're not being treated with the respect and urgency you deserve. Communication and transparency are critical, especially during such crucial moments, and we apologise that you were left without clarity or updates regarding your claim.
Our General Claims Manager, Julie, tried to contact you but unfortunately couldn't reach you. She will send you an email. We take your feedback seriously and will urgently review your case to understand what went wrong and how we can resolve it.
Warm regards,
BetterSure
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you’ve felt during your claims process — this is not the standard of service we strive to deliver, and we completely understand your frustration.
You should never feel like your concerns are being ignored or you're not being treated with the respect and urgency you deserve. Communication and transparency are critical, especially during such crucial moments, and we apologise that you were left without clarity or updates regarding your claim.
Our General Claims Manager, Julie, tried to contact you but unfortunately couldn't reach you. She will send you an email. We take your feedback seriously and will urgently review your case to understand what went wrong and how we can resolve it.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 Apr 2025, 15:57
Official
Hello Azael
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you’ve felt during your claims process — this is not the standard of service we strive to deliver, and we completely understand your frustration.
You should never feel like your concerns are being ignored or you're not being treated with the respect and urgency you deserve. Communication and transparency are critical, especially during such crucial moments, and we apologise that you were left without clarity or updates regarding your claim.
Our General Claims Manager, Julie, tried to contact you but unfortunately couldn't reach you. She will send you an email. We take your feedback seriously and will urgently review your case to understand what went wrong and how we can resolve it.
Warm regards,
BetterSure
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you’ve felt during your claims process — this is not the standard of service we strive to deliver, and we completely understand your frustration.
You should never feel like your concerns are being ignored or you're not being treated with the respect and urgency you deserve. Communication and transparency are critical, especially during such crucial moments, and we apologise that you were left without clarity or updates regarding your claim.
Our General Claims Manager, Julie, tried to contact you but unfortunately couldn't reach you. She will send you an email. We take your feedback seriously and will urgently review your case to understand what went wrong and how we can resolve it.
Warm regards,
BetterSure