Poor service!!!

Tried to register a clainm on the 20th of March 2024 and was told someone would contact me within 48 hrs. Almost a month later and no one contacted me. So tried again a few time and finally got assistance. Have two claims,one for appliances and one for a shower. Finally got someone to co e and asses the appliances and few days later were told that the insurance company would get back to us. Never happened. Had to contact them again a few times before I got assistance. So apparently the one claim was sorted and suppose to pay out within 2 to 5 days. 3 days later and still nothing tried to contact Bettersure again to find out what's happening with the payout as well as the claim for the shower that they seem to have forgotten about! Once again struggle to get help,WA is useless cos they hive automated replies and you wait hours before you get a reply there and just to be given the run around with a promise that someone will get back to you...then if they do it's still not getting sorted out cos they have to refer someone else to get back to you which then never happens. Try calling them the calls get dropped. Email just as useless BUT complain on FB someone contacts you asap BUT they can't help you and you get told once again that you will be contacted NY the right person to sort it out.....GUESS WHAT?!...Still didnt happen. Instead got a email to say that the payment was decline and someone must sort it out cos I'm everyday bon FB complaining and its damaging their brand.... Not a call to try and sort it out and give clarity on that and the mother FORGOTTEN claim.... Nope absolutely nothing!!! Now I'm left here hanging,wondering what's happening and if I'll ever get sorts out??!! And the thought horrifys me to think what will happen in an avent where our house and content is destroyed! Will we be living in the street till one day the insurance pays out,,,if ever. Or what my wife and kids will have to go through for the life insurance payout if Bettersure can't evens sort out the insurance payout for home content claims!!Yet they will diligently take your money every month!! What is so difficult in giving proper assistance? Isn't that what we pay for??!! If anyone is considering this insurance company I hope they do their homework first and go with another insurance company. I should have done that myself in the first place. JUST LOOK AT ALL THESE COMPLAINTS ON HERE ,FB and on other review sites and they( Bettersure) couldn't be bothered about it!!!