FM
Flora M
1 reviews | Active since Jun 2024
13 Sept 2025, 09:28
Poor service
I'm very disappointed. My experience is horrible. They always want to find a reason not to pay. You I made a claim for my lost phone, they took me from pillar to post. When I called to make a claim for my gate motor, same thing. Not willing to assist without a hustle
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Replies (1)
BetterSure Financial Consultants's replyOfficial
13 Sept 2025, 09:35Hello Flora
Thank you for sharing your experience.
Thank you for sharing your experience.
Please note that the cell phone was not specified at the time of policy registration. As a result, the claim was processed under the unspecified cover, and an offer of R2000 less the applicable excess has been extended to you. An Agreement of Loss (AOL) has been drafted and sent to you.
We also noticed that the gate motor claim was only registered on Saturday (the same day you posted this complaint on Hellopeter), so we would appreciate your feedback regarding your experience—particularly because we received the assessment report and have been processing the claim as per our turnaround times.
Please let us know if there was any difficulty or delay in registering the claim—so we can ensure smoother service going forward.
Please let us know if there was any difficulty or delay in registering the claim—so we can ensure smoother service going forward.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply13 Sept 2025, 09:35
Official
Hello Flora
Thank you for sharing your experience.
Thank you for sharing your experience.
Please note that the cell phone was not specified at the time of policy registration. As a result, the claim was processed under the unspecified cover, and an offer of R2000 less the applicable excess has been extended to you. An Agreement of Loss (AOL) has been drafted and sent to you.
We also noticed that the gate motor claim was only registered on Saturday (the same day you posted this complaint on Hellopeter), so we would appreciate your feedback regarding your experience—particularly because we received the assessment report and have been processing the claim as per our turnaround times.
Please let us know if there was any difficulty or delay in registering the claim—so we can ensure smoother service going forward.
Please let us know if there was any difficulty or delay in registering the claim—so we can ensure smoother service going forward.
Warm regards,
BetterSure