Poor service at betterlife

My late wife had a life insurance with bettersure all documents where sent on the 05/02/2021 and it was acknwoledged that all documents where recieved and must expect an assessment to be completed in according to the correspondence. Today the 17/02/2021 I called for a follow and and spoke to an *********** lady without customer care skills by the name of Robin and her reponse was that I should just wait, I asked for a time frame and her word where just wait.