POOR SERVICE / ANGRY CLIENT

We bought a house in Dec 2023 and received a call from Bettersure offering us insurance, The sales person made a whole lot of sweet promises to get us to seal the deal. As per our contract with BetterSure, we are insured for R20 000, regarding accidental damage. Feb 2025, We recently claimed for a laptop that had been dropped (accidental damage). we were ignored for about two weeks and when following up we were told that the claim needed to get approved by Head office, etc. followed up on a daily basis, as no one bothered to contact us, Nore give us a lead time.

My partner was contacted today and was informed that the claim was rejected. the reason it was rejected was because, APPARENTLY - THE LAPTOP WAS NOT STATED ON THE CONTRACT UNDER ACCIDENTAL DAMAGE. IT WAS NOT SPECIFICALLY LISTED.

when the agent contacted us to OPEN the contract, NOT ONCE DID HE MENTION THAT WE HAD TO STIPULATE WHAT WE NEEDED TO BE COVERED FOR... GET THIS - NORE IS THERE A PLACE ON THE CONTRACT WHERE YOU CAN FILL IN WHAT YOU NEED TO BE COVERED FOR.

BETTERSURE, PLEASE GO THROUGH THE TELEPHONIC DISCUSSION I HAD WITH YOUR AGENT BEFORE OPENING THE CONTRACT, NOT ONCE DID HE MENTION THAT WE HAD TO SPECIFY OUR CONTENTS THAT NEED TO BE COVERED.

BETTERSURE IS ALL TALK AND NO ACTION. GOOD MONEY HAS BEEN FLUSHED DOWN THE DRAIN.

WE HAVE MADE AN ACTIVE DECISION TO CANCEL THE POLICY WITH BETTERSURE.

I DONT SEE WHY THE INCOMPETENCE OF YOUR STAFF MEMBERS SHOULD BECOME MY PROBLEM.