AM
Abram M
1 reviews | Active since Jan 2025
20 Jun 2025, 10:10
POOR SERVICE
Good day, i had a problem with BetterSure Insurance i did claim my swimming pool pump is damaged due to storm since from last year December 2024 up until 13th June 2025. They send different suppliers to my house to evaluate but nothing was been fixed until i contact Mrs Louise Rheeder to assist me with my problem and she's was on leave by that time, she even go extra mile to help me out, you know what my claim has been attended after that, BIG UP TO LOUISE RHEEDER if it wasn't about her i was still going to wait for BetterSure. If it wasn't about Louise i was going to give BetterSure insurance one star. Keep up the good work Louise, but furthermore BetterSure insurance got poor service EVER!!!
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Replies (2)
BetterSure Financial Consultants's replyOfficial
20 Jun 2025, 15:28Hello Abram
We truly appreciate you sharing your experience with us, and on behalf of the claims administrator, 4Sure, and the various service providers, we apologise for the delay and the frustration you experienced with your swimming pool pump claim. This is not the level of service we strive to deliver.
That said, we’re incredibly grateful that Louise went the extra mile to make sure your claim was finally resolved. Her dedication to supporting our clients is exactly what we stand for.
Thank you for recognising her efforts.
Your feedback is valuable, and we will share it with 4Sure, who manages all the contracted service providers, to improve claim management processes so that every client receives timely and efficient service.
Warm regards,
BetterSure
We truly appreciate you sharing your experience with us, and on behalf of the claims administrator, 4Sure, and the various service providers, we apologise for the delay and the frustration you experienced with your swimming pool pump claim. This is not the level of service we strive to deliver.
That said, we’re incredibly grateful that Louise went the extra mile to make sure your claim was finally resolved. Her dedication to supporting our clients is exactly what we stand for.
Thank you for recognising her efforts.
Your feedback is valuable, and we will share it with 4Sure, who manages all the contracted service providers, to improve claim management processes so that every client receives timely and efficient service.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply20 Jun 2025, 15:28
Official
Hello Abram
We truly appreciate you sharing your experience with us, and on behalf of the claims administrator, 4Sure, and the various service providers, we apologise for the delay and the frustration you experienced with your swimming pool pump claim. This is not the level of service we strive to deliver.
That said, we’re incredibly grateful that Louise went the extra mile to make sure your claim was finally resolved. Her dedication to supporting our clients is exactly what we stand for.
Thank you for recognising her efforts.
Your feedback is valuable, and we will share it with 4Sure, who manages all the contracted service providers, to improve claim management processes so that every client receives timely and efficient service.
Warm regards,
BetterSure
We truly appreciate you sharing your experience with us, and on behalf of the claims administrator, 4Sure, and the various service providers, we apologise for the delay and the frustration you experienced with your swimming pool pump claim. This is not the level of service we strive to deliver.
That said, we’re incredibly grateful that Louise went the extra mile to make sure your claim was finally resolved. Her dedication to supporting our clients is exactly what we stand for.
Thank you for recognising her efforts.
Your feedback is valuable, and we will share it with 4Sure, who manages all the contracted service providers, to improve claim management processes so that every client receives timely and efficient service.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
25 Jun 2025, 10:30Hello Abram
We're pleased to confirm that 4Sure has contacted you, and you confirmed that your private service provider will be coming out next week for the repairs.
We're sorry to hear about your dissatisfaction with your other claim that was rejected. You can follow the dispute process.
Please let us know if you need help or clarity with anything else.
Warm regards,
BetterSure
We're pleased to confirm that 4Sure has contacted you, and you confirmed that your private service provider will be coming out next week for the repairs.
We're sorry to hear about your dissatisfaction with your other claim that was rejected. You can follow the dispute process.
Please let us know if you need help or clarity with anything else.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply25 Jun 2025, 10:30
Official
Hello Abram
We're pleased to confirm that 4Sure has contacted you, and you confirmed that your private service provider will be coming out next week for the repairs.
We're sorry to hear about your dissatisfaction with your other claim that was rejected. You can follow the dispute process.
Please let us know if you need help or clarity with anything else.
Warm regards,
BetterSure
We're pleased to confirm that 4Sure has contacted you, and you confirmed that your private service provider will be coming out next week for the repairs.
We're sorry to hear about your dissatisfaction with your other claim that was rejected. You can follow the dispute process.
Please let us know if you need help or clarity with anything else.
Warm regards,
BetterSure