JK
Jasmine K
1 reviews | Active since Nov 2022
30 Nov 2022, 07:25
Poor service
My claim got rejected I was informed telephonically. This after they only considered to pay 1 part of my claim. On rejection I was informed telephonically that it is rejection never received any written correspondence from them.
Every time I call for them to send me feedback I'm in writing being told that it's with the underwriters and they take 15 days to respond.
This has been going on for over 2 months and still no written feedback received in writing.
They so ***********.
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BetterSure Financial Consultants's replyOfficial
30 Nov 2022, 07:28We acknowledge receipt of your complaint.
We humbly apologise for your frustration; we will give attention to your concerns and will be in contact with you to discuss the way forward.
Kind Regards,
The Bettersure Team
We humbly apologise for your frustration; we will give attention to your concerns and will be in contact with you to discuss the way forward.
Kind Regards,
The Bettersure Team
BetterSure Financial Consultants's reply30 Nov 2022, 07:28
Official
We acknowledge receipt of your complaint.
We humbly apologise for your frustration; we will give attention to your concerns and will be in contact with you to discuss the way forward.
Kind Regards,
The Bettersure Team
We humbly apologise for your frustration; we will give attention to your concerns and will be in contact with you to discuss the way forward.
Kind Regards,
The Bettersure Team