NM
Nonhlanhla M
1 reviews | Active since Dec 2024
05 Dec 2024, 17:54
Poor service
Alessandro Robert's will literally make you regret taking up insurance with bettersure. Staff will make you feel like they are doing you a favor for executing claim covered by your policy . Demeaning attitude
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Replies (1)
BetterSure Financial Consultants's replyOfficial
06 Dec 2024, 09:58Hello Nonhlanhla
Thank you for bringing your concerns to our attention. We apologise for your service experience with the consultant and assure you that this is not the level of client care we strive for. Our priority is being there for our clients when it matters most, and our interactions with clients must reflect the right attitude towards resolving claims.
We are pleased to inform you that our team is processing your payment and looking into the service experience to ensure you don't have this kind of concern again.
If you need assistance with anything else, please let us know.
Warm regards,
BetterSure
Thank you for bringing your concerns to our attention. We apologise for your service experience with the consultant and assure you that this is not the level of client care we strive for. Our priority is being there for our clients when it matters most, and our interactions with clients must reflect the right attitude towards resolving claims.
We are pleased to inform you that our team is processing your payment and looking into the service experience to ensure you don't have this kind of concern again.
If you need assistance with anything else, please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply06 Dec 2024, 09:58
Official
Hello Nonhlanhla
Thank you for bringing your concerns to our attention. We apologise for your service experience with the consultant and assure you that this is not the level of client care we strive for. Our priority is being there for our clients when it matters most, and our interactions with clients must reflect the right attitude towards resolving claims.
We are pleased to inform you that our team is processing your payment and looking into the service experience to ensure you don't have this kind of concern again.
If you need assistance with anything else, please let us know.
Warm regards,
BetterSure
Thank you for bringing your concerns to our attention. We apologise for your service experience with the consultant and assure you that this is not the level of client care we strive for. Our priority is being there for our clients when it matters most, and our interactions with clients must reflect the right attitude towards resolving claims.
We are pleased to inform you that our team is processing your payment and looking into the service experience to ensure you don't have this kind of concern again.
If you need assistance with anything else, please let us know.
Warm regards,
BetterSure