DS
Dineo S
1 reviews | Active since Jul 2022
27 Jan 2025, 11:58
POOR SERVICE
The claim experience with BetterSure is really the worst i am calling them the 4th time with absolutely no help 2nd time around still the worst i don't even know why I did not cancel my policy with the 1st claim. They asking for documents when you send documents they then tell u the document you sent cannot be opened or it is an incorrect one after sending the same this 10 times already to different consultants. I can rest assure you that I will get feedback end of the week that and I will be 2 weeks without a phone useless.
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Replies (4)DS
Dineo S's updateReviewer Update
27 Jan 2025, 13:26The only reason I wrote a good review it was for Khensani because it only took her a day for my issue to be resolved which took the rest of the claims consultants 3 weeks before she could only help. I just called again now the agent I spoke too is asking me to send the same documents even the number I asked them to call me on seems not to be updated because 064 is giving me issues the only way I can communicate with BetterSure is by calling claims and the agents I'm talking too are giving me the same story they working on your claim please try sending the documents again that's the help I'm "getting" calls gets cut off I have to call again same process and your complaints email I get an automated response so I should wait another 48hrs to hear stories about the claim.
DS
Dineo S's update27 Jan 2025, 13:26
Reviewer Update
The only reason I wrote a good review it was for Khensani because it only took her a day for my issue to be resolved which took the rest of the claims consultants 3 weeks before she could only help. I just called again now the agent I spoke too is asking me to send the same documents even the number I asked them to call me on seems not to be updated because 064 is giving me issues the only way I can communicate with BetterSure is by calling claims and the agents I'm talking too are giving me the same story they working on your claim please try sending the documents again that's the help I'm "getting" calls gets cut off I have to call again same process and your complaints email I get an automated response so I should wait another 48hrs to hear stories about the claim.
BetterSure Financial Consultants's replyOfficial
27 Jan 2025, 15:17Hello Dineo
Thank you for the update. The claims administrator consultant has been trying to call you with no luck. Can we contact you on the number you provided on this Hellopeter review?
The consultant has confirmed that the documents you have shared are not in the right format (the team cannot open them).
Warm regards,
BetterSure
Thank you for the update. The claims administrator consultant has been trying to call you with no luck. Can we contact you on the number you provided on this Hellopeter review?
The consultant has confirmed that the documents you have shared are not in the right format (the team cannot open them).
Warm regards,
BetterSure
BetterSure Financial Consultants's reply27 Jan 2025, 15:17
Official
Hello Dineo
Thank you for the update. The claims administrator consultant has been trying to call you with no luck. Can we contact you on the number you provided on this Hellopeter review?
The consultant has confirmed that the documents you have shared are not in the right format (the team cannot open them).
Warm regards,
BetterSure
Thank you for the update. The claims administrator consultant has been trying to call you with no luck. Can we contact you on the number you provided on this Hellopeter review?
The consultant has confirmed that the documents you have shared are not in the right format (the team cannot open them).
Warm regards,
BetterSure
DS
Dineo S's updateReviewer Update
29 Jan 2025, 07:03@Sylvia Motebang thank you so so much for handling my issue with urgency , your professionalism is unmatched keep it up lady you really are the best. @ Mosimanegape Mokgatlhe I appreciate you for updating me to the very last detail I did not have to ask anything twice I give both of you 5 stars.
DS
Dineo S's update29 Jan 2025, 07:03
Reviewer Update
@Sylvia Motebang thank you so so much for handling my issue with urgency , your professionalism is unmatched keep it up lady you really are the best. @ Mosimanegape Mokgatlhe I appreciate you for updating me to the very last detail I did not have to ask anything twice I give both of you 5 stars.
BetterSure Financial Consultants's replyOfficial
29 Jan 2025, 11:29Hello Dineo
Thank you for your wonderful feedback! We're so glad that our consultants helped to expedite your claim.
Warm regards,
BetterSure
Thank you for your wonderful feedback! We're so glad that our consultants helped to expedite your claim.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply29 Jan 2025, 11:29
Official
Hello Dineo
Thank you for your wonderful feedback! We're so glad that our consultants helped to expedite your claim.
Warm regards,
BetterSure
Thank you for your wonderful feedback! We're so glad that our consultants helped to expedite your claim.
Warm regards,
BetterSure