AM
Abram M
1 reviews | Active since Jan 2025
03 Jul 2025, 19:34
Poor service
Bad service ever!!! I wouldn't recommend it to anyone else
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
03 Jul 2025, 21:09Hello Abram,
We are really sorry to hear about the experience you had. Please let us know what went wrong so that we can investigate the matter.
Warm regards
BetterSure
We are really sorry to hear about the experience you had. Please let us know what went wrong so that we can investigate the matter.
Warm regards
BetterSure
BetterSure Financial Consultants's reply03 Jul 2025, 21:09
Official
Hello Abram,
We are really sorry to hear about the experience you had. Please let us know what went wrong so that we can investigate the matter.
Warm regards
BetterSure
We are really sorry to hear about the experience you had. Please let us know what went wrong so that we can investigate the matter.
Warm regards
BetterSure
BetterSure Financial Consultants's replyOfficial
08 Jul 2025, 08:52Hello Abram,
Thank you for your patience while we awaited the completion of claim validation by the underwriters.
Following a thorough assessment of your roof, the findings are as follows:
- The roof shows signs of natural wear and tear due to aging, with gaps in the sealing material that have contributed to the leaks.
- The waterproofing membrane on the zinc roof was found to be old, torn, and no longer effective.
- The resulting water damage to the property has been determined to be directly related to the deterioration of the waterproofing and the general aging of the roof structure.
We understand that property maintenance can be challenging, and we empathise with the inconvenience this has caused. However, it’s important to note that, in line with your policy terms, damages resulting from wear and tear or lack of maintenance are not covered.
You will receive a letter detailing the next steps that you can follow if you are not satisfied with this outcome. Please follow the procedure outlined in the letter.
Warm regards,
BetterSure
You will receive a letter detailing the next steps that you can follow if you are not satisfied with this outcome. Please follow the procedure outlined in the letter.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Jul 2025, 08:52
Official
Hello Abram,
Thank you for your patience while we awaited the completion of claim validation by the underwriters.
Following a thorough assessment of your roof, the findings are as follows:
- The roof shows signs of natural wear and tear due to aging, with gaps in the sealing material that have contributed to the leaks.
- The waterproofing membrane on the zinc roof was found to be old, torn, and no longer effective.
- The resulting water damage to the property has been determined to be directly related to the deterioration of the waterproofing and the general aging of the roof structure.
We understand that property maintenance can be challenging, and we empathise with the inconvenience this has caused. However, it’s important to note that, in line with your policy terms, damages resulting from wear and tear or lack of maintenance are not covered.
You will receive a letter detailing the next steps that you can follow if you are not satisfied with this outcome. Please follow the procedure outlined in the letter.
Warm regards,
BetterSure
You will receive a letter detailing the next steps that you can follow if you are not satisfied with this outcome. Please follow the procedure outlined in the letter.
Warm regards,
BetterSure