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BetterSure Financial Consultants's replyOfficial
08 Apr 2025, 10:43Hello Danisile
We’ve reviewed your profile and would like to provide some clarity. At this stage, there is no active claim on your record. You previously held two life policies — policy BPP***9, which lapsed in April 2025 due to a debit order processed without valid authorisation, and policy BPP***1, which remains active, with the first collection scheduled for 1 April 2025.
Our claims manager attempted to contact you telephonically to better understand your service complaint, but unfortunately, she couldn't reach you, and there was no option to leave a message. As a next step, she will email you to see how we can assist you.
We are committed to resolving your concerns and improving your experience with us.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply08 Apr 2025, 10:43
Official
Hello Danisile
We’ve reviewed your profile and would like to provide some clarity. At this stage, there is no active claim on your record. You previously held two life policies — policy BPP***9, which lapsed in April 2025 due to a debit order processed without valid authorisation, and policy BPP***1, which remains active, with the first collection scheduled for 1 April 2025.
Our claims manager attempted to contact you telephonically to better understand your service complaint, but unfortunately, she couldn't reach you, and there was no option to leave a message. As a next step, she will email you to see how we can assist you.
We are committed to resolving your concerns and improving your experience with us.
Warm regards,
BetterSure
BetterSure