Poor service

I lost ny job in May and submitted a claim in June and again in August. Till now no one has bothered to update what is going on. I have been calling Better Sure almost everyday. I will be on the line for minutes and even hours until I am out of airtime. I have sent numerous emails with no luck. I was told they called and there was no answer when I actually did but to my surprise I didn't get a follow up call. So stressful because my house will be auctioned. Better sure actually deserves a zero