YS
Yvette S
1 reviews | Active since Apr 2025
16 Apr 2025, 09:55
Poor service
Never ever think if taking out a policey with them I kept on receiving ref numbers and no communication regarding my claim....I joined them in 2022 when I bought my house .when it's time to increase the premiums communication is effective but time to claim they will not even call you .I have been waiting for a call since last week and all required documents have been sent .but I have sent an email to ombudsman and cc'd their services department 2day
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Replies (1)
BetterSure Financial Consultants's replyOfficial
16 Apr 2025, 10:04Hello Yvette
Thank you for sharing your experience. We are genuinely sorry for the frustration and lack of communication you've encountered regarding your claim. This is not the experience we aim to provide.
Thank you for sharing your experience. We are genuinely sorry for the frustration and lack of communication you've encountered regarding your claim. This is not the experience we aim to provide.
We completely understand how disappointing it is when communication falls short, especially when trying to get support during a stressful time. You deserve prompt and clear updates, and we sincerely apologise that we haven’t met that standard in your case.
We’re grateful you've brought this to our attention and will ensure this is escalated internally for urgent follow-up. A consultant will contact you directly to assist with resolving this matter and ensure your concerns are fully addressed.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 Apr 2025, 10:04
Official
Hello Yvette
Thank you for sharing your experience. We are genuinely sorry for the frustration and lack of communication you've encountered regarding your claim. This is not the experience we aim to provide.
Thank you for sharing your experience. We are genuinely sorry for the frustration and lack of communication you've encountered regarding your claim. This is not the experience we aim to provide.
We completely understand how disappointing it is when communication falls short, especially when trying to get support during a stressful time. You deserve prompt and clear updates, and we sincerely apologise that we haven’t met that standard in your case.
We’re grateful you've brought this to our attention and will ensure this is escalated internally for urgent follow-up. A consultant will contact you directly to assist with resolving this matter and ensure your concerns are fully addressed.
Warm regards,
BetterSure
Warm regards,
BetterSure