LB
Lebogang B
1 reviews | Active since Jan 2021
14 Feb 2025, 12:28
Poor service
I am disgusted by this insurance customer care, lack of listening skills, and lack of service.
I have sent emails and called their customer care, and even today I am still holding on the line for over 20 minutes to get the recording for the insurance. Which their salesperson promised to auto-move me from the other insurance to theirs. I have been paying for two-building insurance for 4 months now, and I am not getting anywhere with this insurance.
Instead of them sending the recording, I asked if they could send the recording for the will agreement, and I never asked for it.
I am sure money falls from the tree to my account. Premature company with zero employees skills
Helpful (0)
Replies (6)0
Replies (6)
BetterSure Financial Consultants's replyOfficial
14 Feb 2025, 12:36Hello Lebogang
Thank you for contacting us. We sincerely apologise for your service experience. It is unacceptable that you have been on the receiving end of this kind of service. We will urgently investigate to understand the communication gaps and ensure you get the service that matches our brand promise.
Warm regards,
BetterSure
Thank you for contacting us. We sincerely apologise for your service experience. It is unacceptable that you have been on the receiving end of this kind of service. We will urgently investigate to understand the communication gaps and ensure you get the service that matches our brand promise.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply14 Feb 2025, 12:36
Official
Hello Lebogang
Thank you for contacting us. We sincerely apologise for your service experience. It is unacceptable that you have been on the receiving end of this kind of service. We will urgently investigate to understand the communication gaps and ensure you get the service that matches our brand promise.
Warm regards,
BetterSure
Thank you for contacting us. We sincerely apologise for your service experience. It is unacceptable that you have been on the receiving end of this kind of service. We will urgently investigate to understand the communication gaps and ensure you get the service that matches our brand promise.
Warm regards,
BetterSure
LB
Lebogang B's updateReviewer Update
19 Feb 2025, 16:12I am still waiting for their email 5 days later.
LB
Lebogang B's update19 Feb 2025, 16:12
Reviewer Update
I am still waiting for their email 5 days later.
LB
Lebogang B's updateReviewer Update
26 Feb 2025, 05:51There was no email received from her and the email shared is the very same email address I am sending to
LB
Lebogang B's update26 Feb 2025, 05:51
Reviewer Update
There was no email received from her and the email shared is the very same email address I am sending to
LB
Lebogang B's updateReviewer Update
03 Apr 2025, 21:21Still waiting for the call from Annah Seswike even now. The service of this company is terrible to the core
LB
Lebogang B's update03 Apr 2025, 21:21
Reviewer Update
Still waiting for the call from Annah Seswike even now. The service of this company is terrible to the core
BetterSure Financial Consultants's replyOfficial
04 Apr 2025, 07:56Hello Lebogang
Our records show multiple times when Annah called you, even when she could not reach you and made alternative arrangements to reach you at suitable times. Your message implies that she has not called you since February. We will ensure that she tries to phone you again today, and if she cannot reach you, she will email you your alternative availability.
Warm regards,
BetterSure
Our records show multiple times when Annah called you, even when she could not reach you and made alternative arrangements to reach you at suitable times. Your message implies that she has not called you since February. We will ensure that she tries to phone you again today, and if she cannot reach you, she will email you your alternative availability.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply04 Apr 2025, 07:56
Official
Hello Lebogang
Our records show multiple times when Annah called you, even when she could not reach you and made alternative arrangements to reach you at suitable times. Your message implies that she has not called you since February. We will ensure that she tries to phone you again today, and if she cannot reach you, she will email you your alternative availability.
Warm regards,
BetterSure
Our records show multiple times when Annah called you, even when she could not reach you and made alternative arrangements to reach you at suitable times. Your message implies that she has not called you since February. We will ensure that she tries to phone you again today, and if she cannot reach you, she will email you your alternative availability.
Warm regards,
BetterSure
LB
Lebogang B's updateReviewer Update
07 Jun 2025, 17:44Annah Seswike I have sent you multiple emails and you are not responding and calling me back as promised
LB
Lebogang B's update07 Jun 2025, 17:44
Reviewer Update
Annah Seswike I have sent you multiple emails and you are not responding and calling me back as promised