AM
Andreas M
1 reviews | Active since Oct 2013
29 Jul 2025, 16:16
Poor, poor so-called WhatsApp "service" . . .
Don't bother trying to communicate on WhatsApp. All I wanted was a minor amendment to my policy. The person I was in touch with just couldn't understand that. Kept talking about and sending a quote, as if I was a new customer. The more I tried to clarify, the more they went on about a quote. Now I'm concerned I no longer have cover.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
29 Jul 2025, 16:49Hello Andreas
Thank you for bringing this to our attention, and we sincerely apologise for the frustrating experience you had when trying to make a simple amendment to your policy. We understand how important it is to be heard and assisted correctly, especially when it comes to your insurance cover. It’s clear that there was a breakdown in communication, and we’re truly sorry for the confusion caused.
Please allow us the opportunity to make this right.
We'll share your details with our service team and ensure a consultant contacts you to make the changes you need.
Warm regards,
BetterSure
Thank you for bringing this to our attention, and we sincerely apologise for the frustrating experience you had when trying to make a simple amendment to your policy. We understand how important it is to be heard and assisted correctly, especially when it comes to your insurance cover. It’s clear that there was a breakdown in communication, and we’re truly sorry for the confusion caused.
Please allow us the opportunity to make this right.
We'll share your details with our service team and ensure a consultant contacts you to make the changes you need.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply29 Jul 2025, 16:49
Official
Hello Andreas
Thank you for bringing this to our attention, and we sincerely apologise for the frustrating experience you had when trying to make a simple amendment to your policy. We understand how important it is to be heard and assisted correctly, especially when it comes to your insurance cover. It’s clear that there was a breakdown in communication, and we’re truly sorry for the confusion caused.
Please allow us the opportunity to make this right.
We'll share your details with our service team and ensure a consultant contacts you to make the changes you need.
Warm regards,
BetterSure
Thank you for bringing this to our attention, and we sincerely apologise for the frustrating experience you had when trying to make a simple amendment to your policy. We understand how important it is to be heard and assisted correctly, especially when it comes to your insurance cover. It’s clear that there was a breakdown in communication, and we’re truly sorry for the confusion caused.
Please allow us the opportunity to make this right.
We'll share your details with our service team and ensure a consultant contacts you to make the changes you need.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
29 Jul 2025, 22:55Hello Andreas
We’d like to confirm that your request has been addressed and resolved. Shortly after your message, our team contacted you directly to clarify the matter and provide the necessary assistance.
When you requested a change to your policy, a revised quote was generated because the adjustment affected your premium. For compliance and transparency, we are required to send the updated quote first for your approval before making any changes to your policy.
Unfortunately, there was a misunderstanding during the WhatsApp communication, and the consultant didn’t fully explain why a quote was shared first, which led to the confusion. We sincerely apologise for that.
We’ve since reached out to you telephonically to explain the process in full, and your updated policy documents have been sent via WhatsApp for your records.
Thank you for your patience, and please don’t hesitate to contact us again if you need further assistance.
Warm regards,
BetterSure
We’d like to confirm that your request has been addressed and resolved. Shortly after your message, our team contacted you directly to clarify the matter and provide the necessary assistance.
When you requested a change to your policy, a revised quote was generated because the adjustment affected your premium. For compliance and transparency, we are required to send the updated quote first for your approval before making any changes to your policy.
Unfortunately, there was a misunderstanding during the WhatsApp communication, and the consultant didn’t fully explain why a quote was shared first, which led to the confusion. We sincerely apologise for that.
We’ve since reached out to you telephonically to explain the process in full, and your updated policy documents have been sent via WhatsApp for your records.
Thank you for your patience, and please don’t hesitate to contact us again if you need further assistance.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply29 Jul 2025, 22:55
Official
Hello Andreas
We’d like to confirm that your request has been addressed and resolved. Shortly after your message, our team contacted you directly to clarify the matter and provide the necessary assistance.
When you requested a change to your policy, a revised quote was generated because the adjustment affected your premium. For compliance and transparency, we are required to send the updated quote first for your approval before making any changes to your policy.
Unfortunately, there was a misunderstanding during the WhatsApp communication, and the consultant didn’t fully explain why a quote was shared first, which led to the confusion. We sincerely apologise for that.
We’ve since reached out to you telephonically to explain the process in full, and your updated policy documents have been sent via WhatsApp for your records.
Thank you for your patience, and please don’t hesitate to contact us again if you need further assistance.
Warm regards,
BetterSure
We’d like to confirm that your request has been addressed and resolved. Shortly after your message, our team contacted you directly to clarify the matter and provide the necessary assistance.
When you requested a change to your policy, a revised quote was generated because the adjustment affected your premium. For compliance and transparency, we are required to send the updated quote first for your approval before making any changes to your policy.
Unfortunately, there was a misunderstanding during the WhatsApp communication, and the consultant didn’t fully explain why a quote was shared first, which led to the confusion. We sincerely apologise for that.
We’ve since reached out to you telephonically to explain the process in full, and your updated policy documents have been sent via WhatsApp for your records.
Thank you for your patience, and please don’t hesitate to contact us again if you need further assistance.
Warm regards,
BetterSure