Poor POOR POOR Service- Using ******* as service providers that are installing old equipemtn after a claim

On Wednesday the 29th of March I had a geyser burst. BettSure sent out a service provider that came and replaced the geyser. On Thursday and Friday, the 30th and 31st of March the geyser was still not getting warm. I was without hot water the entire weekend. On Monday the 3rd of April I managed to get hold of BetterSure. They then sent out a new Service provider to come and have a look. The second service provider then confirmed that it is an old geyser (Dated August 2022) that they have installed and all new geysers purchased from Builders warehouse are dated Feb 2023! Again after fighting with BetterSure, they sent out an assessor who confirmed that there was poor workmanship and tried to assist me so that I could at least have hot water. Monday evening (3rd of April) and the outlet pipe poured out with hot water and yet again I was without hot water. I paid R3000 excess for the installation of a new Geyser and I was given an old One. On Tuesday 4th of April, I called BetterSure again, with very little to no help and stated that that they need to send another Service provider as I refused to have the first service provider at my house again. After asking Bettersure if they have validated that the service provider did indeed buy a new Geyser - they could not confirm this information! They also could not confirm that a new geyser will be installed. A 3rd service provider needs to first "check" and evaluate- this is after 2 additional service providers were at my place yesterday confirming exactly the problem. BetterSure cares more about its service providers than its CLIENTS!