1 reviews | Active since Jan 2025
Poor insurance ever
I did claim my roof is leaking due to heavy storm February 2025,they did send two different suppliers to evaluate my house, they even saw the damage inside my house ceiling and my tiles even my roofing then after that BetterSure they said they did send my claim to evaluation and they did reject it because it was poor maintenance and I should maintain my roof yearly then I told them I did maintain my roof last year after Easter weekend which means am still within the period, when they heard that they changed they said I did use a cheaper thing to maintain my roof so next time I must buy that expensive one, I feel BetterSure it's a **** am really not happy with BetterSure why all of the sudden they changed their stories, they like to deduct money from our accounts but when it comes to paying for the claims they come up with different stories
Thank you for contacting us.
We would like to clarify that this is not about cheap or expensive materials used to maintain the property, but rather about the quality of the material. If the feedback you initially received was that you should maintain the roof annually, it means that the quality of material used on the maintenance was not of a good standard, which is why it appeared as though the roof had not been maintained. We did not change the story; we reported based on the evidence that the state of the roof was in. But once you clarified that maintenance was done, then we recommended that you use better quality materials.
Our consultant from 4Sure, the claims administrator, has confirmed that she has spoken with you about the next steps you can take to dispute the claim findings. Please follow the dispute process.
Warm regards,
BetterSure
Thank you for contacting us.
We would like to clarify that this is not about cheap or expensive materials used to maintain the property, but rather about the quality of the material. If the feedback you initially received was that you should maintain the roof annually, it means that the quality of material used on the maintenance was not of a good standard, which is why it appeared as though the roof had not been maintained. We did not change the story; we reported based on the evidence that the state of the roof was in. But once you clarified that maintenance was done, then we recommended that you use better quality materials.
Our consultant from 4Sure, the claims administrator, has confirmed that she has spoken with you about the next steps you can take to dispute the claim findings. Please follow the dispute process.
Warm regards,
BetterSure