Poor Customer Service though

Poor Customer Service Experience

Wrote the email on the 7th of Nov To Benja Coetzee to be assisted with the claim. I bought a property and I will be moving in sooner in a new place. So I noticed that the geyser is not working or showing an signs of on/off display right.

I called one of the caretakers at the estate and they checked the electricity apparently all is well with the plugs including the electric geyser plugs are ohky, the water is running. But my concern is that when I want to switch on the geyser its not showing any lights.

Been transferred to the claims department on the exact day which is the 7 of November 2024. So on the 8th sylvia escalated the matter to the 4-sure team and guess what ..!? Nothing was attended, nor phone call, nor email to make some arrangements till 19 of November.

Now I decided to ask for the feedback nor respond, the 20th of November again what’s happening!? where is the energy I received when I was being pressured on to get the policy. Then Tebogo Selepe via email is telling me along with the team they’re trying to get hold of me with nor luck and then on that exact date which is the 20th I rep**** stating I am struggling with the network at work, can they call at 9 on the 21st of November and guess what 9 o’clock I was waiting for the phone to be assited non of that happened.

Hey tebogo I am still waiting ey. I then went on the whatsapp around 9-10 to be assisted there, Can they call me around 11 since they said claims can only be done telephonically then again whatsapp consultant is mentioning Tebogo will call me again at 11. Come 11 I went outside due to the radiation at work. I then stated time management guys You know I am at work, working with patients and the time is not on myside hence am trying so much to keep going outside to get network I am using wifi at work. Then 12 o’clock without any help… now I had to call back and Mbali Sigunghla came to the rescue and registered my small claim per say.. and everything went smoothly I so thank her for the assistance and patient she gave. You the Best! keep shining and working hard.

To be specific I wrote this review with concern that, what would happen in future when I come across an incident with big claims my house catches any of natural disaster, will I be getting such ignorance like silent treatment vibe

So basically you guys are not prioritising your clients but when it comes to selling the policy my goodness you excellent in that part...