RM
Rebaone M
1 reviews | Active since Dec 2019
09 Aug 2025, 15:55
Poor communication from betterlife .
Was retrenchment end of May and made a claim on my bettersure retrenchment cover, the application was exhausting. I had to make numerous calls without getting any assistance. No communication whatsoever from their side. Later I was told that they cannot get hold of my employer for verify all the details I submitted.
Was later assisted by Sthembile Vilakazi. She really outdid herself and assisted and kept me updated.
The claim was paid even though they did not pay for the June month as I app**** in June.
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BetterSure Financial Consultants's replyOfficial
13 Aug 2025, 10:37Hello Rebaone
Thank you for taking the time to share your experience. We sincerely regret that the start of your claim process was exhausting.
When assessing retrenchment claims, we are required to confirm the job loss with the employer. We sent several emails and attempted to call the employer without success, which delayed the claim assessment process.
We’re, however, pleased to hear that Sthembile Vilakazi was able to step in, keep you updated, and assist you in getting your claim paid.
Warm regards,
BetterSure
Thank you for taking the time to share your experience. We sincerely regret that the start of your claim process was exhausting.
When assessing retrenchment claims, we are required to confirm the job loss with the employer. We sent several emails and attempted to call the employer without success, which delayed the claim assessment process.
We’re, however, pleased to hear that Sthembile Vilakazi was able to step in, keep you updated, and assist you in getting your claim paid.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply13 Aug 2025, 10:37
Official
Hello Rebaone
Thank you for taking the time to share your experience. We sincerely regret that the start of your claim process was exhausting.
When assessing retrenchment claims, we are required to confirm the job loss with the employer. We sent several emails and attempted to call the employer without success, which delayed the claim assessment process.
We’re, however, pleased to hear that Sthembile Vilakazi was able to step in, keep you updated, and assist you in getting your claim paid.
Warm regards,
BetterSure
Thank you for taking the time to share your experience. We sincerely regret that the start of your claim process was exhausting.
When assessing retrenchment claims, we are required to confirm the job loss with the employer. We sent several emails and attempted to call the employer without success, which delayed the claim assessment process.
We’re, however, pleased to hear that Sthembile Vilakazi was able to step in, keep you updated, and assist you in getting your claim paid.
Warm regards,
BetterSure