Poor Communication. Delay in finalizing my rejected claim. No care for clients.

If I could give zero star I would certainly do so. No communication from BetterSure when you put through a claim. They **** to me that it takes no more than 10 working days for the claim to be processed but mine took 20 working days. No one called to apologize nor explain the delay. I kept hounding them with calls and emails to ***. If you do not make contact they sit back. Eventually, they rejected my claim citing wear and tear and lack of maintenance for my electric fence despite showing them proof of new COC. I put through my claim after incessant rains, thunder and storm in April but they ignored everything and simply rejected my claim. They don't care about their clients, all they care about is collecting premiums every month end without fail. I have since terminated my policy with immediate effect and I could not be more happier.

Do not waste your time with BetterSure. Look elsewhere.