1 reviews | Active since Sept 2024
Poor communication and incompetence
Last week I wrote a review then a lady by the name Sylvia called me back and asked if she can call me back on Wednesday with the feedback from the the underwriter and the whole of yesterday I have been waiting and waiting up until now I'm still waiting for the feed back.
Personally I feel like this company is a big **** shame because I have never seen a company with a poor line of communication like this one and even their consultants they just lie and lie to you like you're stupid. I have never seen such incompetence and selfishness and unfairness from a big company like this or maybe they treat people according to the color of their skin??? I would really love to know how they really do it on the serious note.
I don't want much from you guys only to give a feedback and so I'll know if you going to cover the damn cracks or not but you just making my life a living hell.
We're genuinely sorry to hear about your experience and the frustration it has caused you. We understand the importance of receiving timely feedback, especially regarding a claim you made a month ago.
We are still waiting for the letter from the underwriter, and when we have it, you will receive an email. Your concerns about communication and treatment are very serious, and we want to assure you that our client experience is a top priority. It is important to us how we show up for clients in their time of need and how we manage the claim process for all our clients, regardless of race and creed.
Usually, when the underwriter is involved in a claim, the outcome takes slightly longer to finalise; as such, we kindly ask for your patience while we wait.
Regards,
BetterSure
We're genuinely sorry to hear about your experience and the frustration it has caused you. We understand the importance of receiving timely feedback, especially regarding a claim you made a month ago.
We are still waiting for the letter from the underwriter, and when we have it, you will receive an email. Your concerns about communication and treatment are very serious, and we want to assure you that our client experience is a top priority. It is important to us how we show up for clients in their time of need and how we manage the claim process for all our clients, regardless of race and creed.
Usually, when the underwriter is involved in a claim, the outcome takes slightly longer to finalise; as such, we kindly ask for your patience while we wait.
Regards,
BetterSure