Poor Claims Handling and No Communication – Very Disappointed

Poor Claims Handling and No Communication – Very Disappointed I am extremely disappointed with the service I have received from BetterSure Insurance. Over a month ago, I logged a claim for ceiling damage caused by rain. Despite providing all the necessary information, my claim was refused on the grounds of “poor maintenance”, which I strongly dispute. I have been calling repeatedly for updates. On several occasions, I was verbally assured that everything was approved, only to be told at the last minute that the claim was declined — and this information only came to light because I called them myself. There was no formal communication, no email, no call, nothing. During this delay, it continued to rain, which has caused further damage to my property. I was later informed that the person handling my claim is on leave, which raises serious concerns about their contingency planning and customer care. What happens to customers when the responsible person is unavailable? Are claims simply ignored? This entire experience has been frustrating, unprofessional, and stressful. I have lost all confidence in BetterSure Insurance and will be cancelling my policy. I strongly advise others to stay away if you value proper communication and fair claims handling.