IS
Ivon S
1 reviews | Active since Mar 2015
28 Oct 2024, 10:56
Poor and extreme bad service
Poor and extreme bad service. I logged a claim in June/July 2024 and now is end of October 2024 with no way forward, but every month, my account is debited to service a policy which does not serve me at all. I am still waiting for solution while every week I am told, it is still under review, 4 months later.
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BetterSure Financial Consultants's replyOfficial
28 Oct 2024, 11:04Hello Ivon
Thank you for bringing this matter to our attention. We deeply regret the delays you have experienced and sincerely apologise for the frustration this has caused. Please know that this is not the level of service we strive to provide at BetterSure.
We have escalated your query and are addressing this situation directly with our outsourced claims administrator. Immediate steps are being taken to resolve this matter promptly, and we will ensure you receive regular updates as we work toward a satisfactory solution.
Thank you for your patience, and please feel free to reach out directly with any further questions or concerns.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply28 Oct 2024, 11:04
Official
Hello Ivon
Thank you for bringing this matter to our attention. We deeply regret the delays you have experienced and sincerely apologise for the frustration this has caused. Please know that this is not the level of service we strive to provide at BetterSure.
We have escalated your query and are addressing this situation directly with our outsourced claims administrator. Immediate steps are being taken to resolve this matter promptly, and we will ensure you receive regular updates as we work toward a satisfactory solution.
Thank you for your patience, and please feel free to reach out directly with any further questions or concerns.
Warm regards,
BetterSure
BetterSure