Poor and delayed claim process with bettersure

Good day

I logged an insurance claim for my house at 11 Bombay street, Lansdowne in November 2023. The claim was related to theft and damage of the house. I got my own service provider to do the work and repairs. All documentation was submitted to bettersure - photos, qoute, police statement, contractors registration certificate etc. There was a bettersure assessor at the property already who was rude and condescending and did not give much attention to my claim. Since November 2023, I am still awaiting on settlement of this claim to me and have been in circles with bettersure with no solid response in terms of when I will be reimbursed. Really poor service in terms of the claim process.