Pool Pump Replacement gone wrong

Hi

I had a claim done with better sure HOC***4, the claim was processed and a company that they recommended came to replace my pool pump. The pump was degraded from a Quality to Aqua pump, (its like taking my BMW and giving me a Toyota). The company used the old fittings on a new pool pump, glued them in the new pool pump. I was told that i have a 2 year warranty on it. No warranty papers or anything was given to me so what foot do i have to stand on when the pool pump packs up?

I phoned Better sure the monday and i raised my concerns about the new pump that was installed. I was told a new inspector would come and inspect the work that was done and advice what will be the way forward. The Team leader is never available on mail or phone as she doesn't have a direct line. No manager or Team leader is available to talk to as they are always in meetings.

I was told that the Aqua would be replaced by a Quality pump that was in originally.

My concern is that one never gets a true and straight answer from Bettersure, it would take 3 to 4 working days before they would get back to the client.

I'm asking that the pool pump and fittings gets replaced, like for like. There is stock available on the pump that i had. What is the delay in service? Why do have to pay every month for a service that we aren't getting??

Please could someone check the claim number and come to me so i could get the claim sorted.

Thank you.