Policy cancelled but still debited my bank account

I am writing to formally complain about the exceptionally poor service I have received from BetterSure over the past two months regarding Policy BPP*** & BPP***. I feel compelled to caution others considering your services.

My experience has been profoundly frustrating. After deciding to cancel our policies, I have made multiple attempts to do so successfully. I have sent emails and spoken directly with several agents, receiving explicit confirmation that the policies were cancelled. Despite these assurances, you have now debited my bank account again.

This failure to action a confirmed cancellation is unacceptable. My attempts to get clarity have been met with unresponsive email channels and a reliance on WhatsApp, where agents state they cannot provide proof of cancellation because "the system does not allow it." This is not a credible or professional way to run a company.

I demand that your team contact me urgently to:

1. Confirm the immediate and final cancellation of all my policies. 2. Provide written proof of this cancellation. 3. Refund the latest unauthorized debit immediately. 4. Explain how this failure occurred.

Please treat this matter with the utmost urgency. I expect a prompt resolution and confirmation.