please don't take Bettersure as your building and home contents insurer

Hello Teboho

Thank you for your feedback. We understand your frustration regarding the outcome of your claim, and we sincerely regret that our service did not meet your expectations. 

After a thorough review, the claim was declined due to poor workmanship, which falls outside the scope of our coverage as outlined in your policy terms. While we aim to assist our clients as much as possible, our policies are designed to ensure fair and consistent handling of claims based on the agreed coverage terms. 

We acknowledge that you have expressed dissatisfaction with our service on multiple occasions. While we respect your concerns, we remain committed to handling claims transparently and in accordance with policy guidelines. If you require further clarification on the claim outcome, we would happily provide the supporting documentation used in our assessment. 

Should you have any additional queries, please feel free to reach out. 

Warm regards,
BetterSure