Pathetic service. Zero communication.

I am highly disappointed with bettersures service.

If I could rate a zero I would.

I have been with bettersure for over 3 years and I had to submit my first claim as someone broke into our house and stole our belongings.

On the day of the incident (20th October)I called in to submit the claim they told me they couldn't find my policy after making me wait on the line and cutting the call then called me back to say they found it.The following Monday we requested for a contractor to come out as our door is broken,he came out and send the quote to bettersure. 2 weeks later a assessor came out after calling daily saying he only received my claim on the 25th. My claim has been submitted to bettersure and I'm still waiting for authorisation. As I type this message my door is still broken . I am 9 months pregnant with a toddler and my safety doesn't matter to this company aslong as they get they monthly fee they are happy. They say the claim has been escalated but there's no proof of this.

During this whole process I have not recieved any emails from bettersure, I have to call them to follow up everyday just to be told they will contact me or they will sent me a email but this never happens. They service is poor and I can't wait to switch to a provider that doesn't take 3 weeks to resolve a claim and that actually communicates and gives you a peace of mind. I will also be reporting this to the ombudsman.