TM
Tshepo M
1 reviews | Active since Dec 2014
13 Jan 2026, 19:23
Pathetic service from start to finish
Absolutely disgraceful service. *********** workmanship, cheap inferior products, and zero accountability. They installed a faulty geyser and then blatantly avoided responsibility until I was forced to beg for a replacement. This level of negligence is unacceptable. A completely useless operation and an embarrassment of a service provider.
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
14 Jan 2026, 09:00Hello Tshepo,
Thank you for bringing this to our attention. We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience you’ve described. What you have shared is concerning, and this is certainly not the standard of workmanship, service, or accountability we expect from our appointed service providers.
Thank you for bringing this to our attention. We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience you’ve described. What you have shared is concerning, and this is certainly not the standard of workmanship, service, or accountability we expect from our appointed service providers.
We acknowledge your dissatisfaction regarding the geyser installation, the quality of materials used, and the difficulty you experienced in obtaining a resolution. Having to repeatedly follow up or feel ignored when raising a legitimate concern is unacceptable, and we regret that this was your experience.
Please be assured that this matter is being taken seriously. Your feedback has been escalated internally and with the claim administrator, Digicall, for investigation, including a review of the workmanship and the conduct of the service provider involved.
We will ensure that you get feedback on this today.
Warm regards,
BetterSure
We will ensure that you get feedback on this today.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply14 Jan 2026, 09:00
Official
Hello Tshepo,
Thank you for bringing this to our attention. We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience you’ve described. What you have shared is concerning, and this is certainly not the standard of workmanship, service, or accountability we expect from our appointed service providers.
Thank you for bringing this to our attention. We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience you’ve described. What you have shared is concerning, and this is certainly not the standard of workmanship, service, or accountability we expect from our appointed service providers.
We acknowledge your dissatisfaction regarding the geyser installation, the quality of materials used, and the difficulty you experienced in obtaining a resolution. Having to repeatedly follow up or feel ignored when raising a legitimate concern is unacceptable, and we regret that this was your experience.
Please be assured that this matter is being taken seriously. Your feedback has been escalated internally and with the claim administrator, Digicall, for investigation, including a review of the workmanship and the conduct of the service provider involved.
We will ensure that you get feedback on this today.
Warm regards,
BetterSure
We will ensure that you get feedback on this today.
Warm regards,
BetterSure
TM
Tshepo M's updateReviewer Update
19 Jan 2026, 19:52Your response is a perfect case study of your service — promise first, disappear thereafter. You confirmed feedback would be provided on the 14th; six days later, not a single person has bothered to make contact. This silence makes it abundantly clear that my concerns were never addressed. An outstanding example of how not to deliver service.
TM
Tshepo M's update19 Jan 2026, 19:52
Reviewer Update
Your response is a perfect case study of your service — promise first, disappear thereafter. You confirmed feedback would be provided on the 14th; six days later, not a single person has bothered to make contact. This silence makes it abundantly clear that my concerns were never addressed. An outstanding example of how not to deliver service.
BetterSure Financial Consultants's replyOfficial
12 Feb 2026, 09:21Hello Tshepo,
Thank you for taking the time to speak with our claims operations manager.
As he explained, the replacement of the second geyser could not be approved, and we understand your concern that the warranty limitations and requirements were not clearly communicated to you at the time.
While we’re pleased that the main claim was handled quickly and that the geyser was replaced, we acknowledge your disappointment regarding the lack of support around the warranty process.
While we’re pleased that the main claim was handled quickly and that the geyser was replaced, we acknowledge your disappointment regarding the lack of support around the warranty process.
Please accept our sincere apology for this service gap. We should have communicated the warranty position more clearly and guided you better through that part of the process.
Your feedback is appreciated, and we’ve taken it on board to improve how we communicate in similar situations going forward.
Should you have any questions or concerns about claims in the future, please don’t hesitate to let us know. Helping you achieve your HealthyHome™ insurance goals is at the heart of everything we do.
Warm regards,
BetterSure
Should you have any questions or concerns about claims in the future, please don’t hesitate to let us know. Helping you achieve your HealthyHome™ insurance goals is at the heart of everything we do.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply12 Feb 2026, 09:21
Official
Hello Tshepo,
Thank you for taking the time to speak with our claims operations manager.
As he explained, the replacement of the second geyser could not be approved, and we understand your concern that the warranty limitations and requirements were not clearly communicated to you at the time.
While we’re pleased that the main claim was handled quickly and that the geyser was replaced, we acknowledge your disappointment regarding the lack of support around the warranty process.
While we’re pleased that the main claim was handled quickly and that the geyser was replaced, we acknowledge your disappointment regarding the lack of support around the warranty process.
Please accept our sincere apology for this service gap. We should have communicated the warranty position more clearly and guided you better through that part of the process.
Your feedback is appreciated, and we’ve taken it on board to improve how we communicate in similar situations going forward.
Should you have any questions or concerns about claims in the future, please don’t hesitate to let us know. Helping you achieve your HealthyHome™ insurance goals is at the heart of everything we do.
Warm regards,
BetterSure
Should you have any questions or concerns about claims in the future, please don’t hesitate to let us know. Helping you achieve your HealthyHome™ insurance goals is at the heart of everything we do.
Warm regards,
BetterSure