Pathetic service eve

I have been policy holder of Better Life since 2013.

2018 in May we sold our house and contacted the Better Life insurance and advised them accordingly that our house was sold, and that we are buying another bigger house. The person I spoke to advised me that we do not have to cancel the policy but we can leave it and only the premium will be adjusted in due cause, that when we have another property.

Now since beginning of this month I have been calling Better Life, either regarding adjusting of the policy premium, or regarding cancelling the policy to take another policy with them, and also requested refunds for the premium I paid for the property that does not exist since May 2018. Every time I am calling I am told cancellation department will contact me back, I have made about over five calls to them without success. I have also sent an email to ********** providing proof that our house was sold May 2018 as I was advise to do. I made a follow up on that, and nobody seems to know what happened to that email, and they just say request has been sent to cancellation department to call me back, and I have not received any phone call.

All I need now is to cancel this policy and get my refund for premium I paid for the property that does not exist as I was given wrong information by their agent. I will find another policy.

Pathetic service ever; this is not even a claim, one can imagine a worse service if this was a claim.

Policy: MP ********** Bongani Mfuniselwa