Pathetic service

We had logged an insurance claim with better sure insurance in regards to a skylight damaged by the heavy rains. An assessor was sent from Visionaire consulting and we received communication from the Insurer that we had to pay R3000 to the consulting company for the work done. Payment was made and thereafter we continuously received excuses from Visionaire consulting in regards to delays with the job. Complaints were raised with the very helpfully consultants at Better sure and we were advised that they cannot get a hold of Visionaire consulting. After numerous messages without much assistance from Better Sure, I received communication from Visionaire consulting advising that they will be onsite with the panel. Graham from Visionaire came through and left 2 employees onsite at around 9:30 and kept on making excuses in the day when questioned to his arrival time with the panel. A message was received that the panel was being cut and 2 and a half hours later he arrived. Upon replacing the panel it was found that he cut the panel short and the job could not be done. He also further advised that he ordered the wrong colour panel. He stated that he is logging an additional claim as all the panels need to be replaced. Due to the failure to replace the panel and the heavy rains experienced, there was water damage to the interior and another provider was sent to do a quote, after a week we followed up with Better sure and was advised they did not receive the quote as yet. Visionaire consulting further advised that on the 22 November they will be onsite to complete the job. On the 21 November in the afternoon I messaged Visionaire for time confirmation and was advised he is on his way to his office and will confirm. The morning of 22 November I received a message saying he cannot do the job as he is awaiting the approval from The insurer. The entire process with Better Sure has been mentally draining, is unprofessional as their approved co tractors are unprofessional and pathological *****. We were advised that Visionaire consulting was blacklisted by Better Sure at one stage so how does the insurer then start using them again? After 2 months we do not have anything done......moving to Better Sure was the biggest mistake ever. The insurer should be the party ensuring the repair was completed.