Pathetic service and sub standard contractors

Rating should have been a minus.

They replaced my geyser, their service provider wired it wrong, and burnt out the control box of the Geyserwise system. I asked them to investigate the E9 code, and their people told me it was the circulation pump, then the element and a lot of stories.

I eventually got a private plumber in, and he showed me the connection to the control unit, and why it burned out. Replaced out of my own pocket, as they had to interest.

Cancelled my policy just to get a e mail from Christo Stoman that my premiums have fallen behind, which is an absolute lie. The cancellation letter attached, had no date, so I sent them a mail and asked them to rectify. Got a call from them stating the e mail is nothing wrong with, and oh yes, sorry, your premiums is up to date. I asked for a letter to rectify their mistake regarding the premiums, as well as a letter with the cancellatiopn date.

After two more follow up mails, no response, when I phone they refuse to transfer me to this Mr Stoman or any manager, and promise they will phone me back, which of course they do not do.

The Insurance Ombudsman should have a close look at this crowd, they give the Industry a very bad name.

Please all, stay away, you will regret dealing with them, it is simply a matter of time.....