Pathetic service

I submitted a claim for faulty geyser December 2022 14 December the plumber came and changed the pipes. issue was resolved but the replaced Pipes seemed to have dislocated I contacted the plumber and was advised to log a call will the insurance, which has been a nightmare. 1st consultant I spoke with told me I have to log a new claim and pay access fee of -+35000 since the last fix was over 30 days which is absurd as I cant pay so much for a fix with a 30 days guarantee. Ive been making several calls for the past 4 days and issue has not been resolved. Spoke to a team leader who assured me the same service provider will come and assess the damage, which was not done. I was eventually refered to call the service provider who claimed He did not commit to a date, but was only notified of the incident on 01/03/2023 while my claim was reported on 27/02/2023. All this run arounds just for a geyser fault, I dont wanna imagine the torment I will be subjected to if I have major structural damage. I regret taking this insurance, I should have hired a plumber who would have done the job possible half the access fee I paid.