CP
Craig P

1 reviews | Active since Apr 2014

10 Apr 2015, 11:39

Pathetic Service

To my biggest regret i accepted life insurance for my mortage with this company. Two debit orders went off and the property has not even registered on my name yet.<br> <br> I contacted the call centre to query this, and forwarded all the neccassary documents to amend the policy on 4/3/2015. However a month later another debit order went off after i sent all the requested documents!!!<br> I again contacted the call centre, spoke to Christpoher who said he will call me back, he never did. I called again and spoke to Christpher a second time, who said his team leader will call me, he never did<br> <br> I am cancelling this policy as i doubt this company can deliver what they promise.

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply10 Apr 2015, 12:35
Official
Hello Craig Paul,

Thank you for bringing this matter to our attention.

Kindly note that we are attending to your query, we will provide you with feedback as soon as the matter has been resolved.