PATHETIC SERVICE!!!!!!!

I am following up on a claim that was made on the 6th of October for storm damage on my property. The Assessor by the name of Farelelani Netshiswwinzhe came to assess the damages on my property on the 7th of November 2023. Since then, I have been following up on the status of my claim with no proper update, but the call center consultants keep saying the claim is still going through the validation process. The first follow-up was on the 16th of October around 12h42 - the consultant had system issues and kept me on the line for more than 7 minutes only to tell me that they could not see the status of my claim and said they would call me back, which they never did. The second follow-up was on the 16th of October again around 14h44, a 5-minute call, I was told the claim was going through a validation process and I would get a response within 48 hours, which I never got. I then followed up again on the 19th of October around 14h06, I spoke to Resona who said the same thing as the last consultant that my claim was still going through a validation process and she would get back to me by the end of business that day BUT I still had to follow up again as I have not heard anything from Bettersure regarding my claim a month later!!!!! TODAY, 06th of November! Around 11h53 I spoke to Zimkhitha Mkqayi who is still telling me the same thing about my still being in the validation process and I will get a response before close of business as she has escalated it. Part of our claim is a garage motor which is getting worse by the day... it is no longer closing the garage door completely / does not want to open which means we need to get out of our cars to open and close the garage. It is a SECURITY RISK and an INCOVIENIENCE. Never missed a payment but yet we are receiving such a pathetic and poor service from your company. THIS IS UNACCEPTABLE!!!!!!! Please update me on this claim as I will be forced to escalate this to the relevant regulatory bodies!!!!! If you do not have money. time, patience and value your mental health, please look for a better insurance company that values and respect its clients. THIS IS NOT IT!!