Pathetic customer service worst claims company!

If I could leave no stars I absolutely would. The worst customer experience journey I've had by far. It's such a shame that at point of sale you preach a big game but come time for you to do your part and we left with an *********** bunch of people who can't even take down a phone number correctly. After over 10 calls to you we still have gotten nowhere the last of which I had to drop the call after being placed on hold for a manager for over 20 minutes that time. No hold process no courtesy towards a customer at all just left on hold endlessly. What happened all of your managers are always never in the office whats the point of paying them a salary if they are all ***********. I have my interactions recorded and will most definitely be taking to social media let's see how many people want to deal with a company that has no care for their consumers. Pathetic customer service especially from your claims team who don't know their elbows from their knees!