IJ
Izak J
1 reviews | Active since Mar 2011
02 Feb 2026, 16:04
Pathetic at customer service
Try to get hold of them? Uphill battle. I have called, but after 30 minutes just gave up, this was the second attempt after the First one ended with the phone being put down in my ear. I've tried the WhatsApp. Tried to add solar equipment to my house on the policy. It's now 4 days and they have not responded on WhatsApp ever. Wait till I cancel the debit order then you'll see how quickly they respond
Helpful (0)
Replies (5)0
Replies (5)
BetterSure Financial Consultants's replyOfficial
03 Feb 2026, 00:07Hello Izak,
Thank you for bringing this to our attention.
We are sorry that you experienced such difficulty while trying to update your policy. This is certainly not the service we aim to give our clients, and we apologise for letting you down.
We will ensure that a consultant assists you with the update as soon as possible, while we also investigate and address the concerning communication gaps that you've shared with us.
Warm regards,
BetterSure
Thank you for bringing this to our attention.
We are sorry that you experienced such difficulty while trying to update your policy. This is certainly not the service we aim to give our clients, and we apologise for letting you down.
We will ensure that a consultant assists you with the update as soon as possible, while we also investigate and address the concerning communication gaps that you've shared with us.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply03 Feb 2026, 00:07
Official
Hello Izak,
Thank you for bringing this to our attention.
We are sorry that you experienced such difficulty while trying to update your policy. This is certainly not the service we aim to give our clients, and we apologise for letting you down.
We will ensure that a consultant assists you with the update as soon as possible, while we also investigate and address the concerning communication gaps that you've shared with us.
Warm regards,
BetterSure
Thank you for bringing this to our attention.
We are sorry that you experienced such difficulty while trying to update your policy. This is certainly not the service we aim to give our clients, and we apologise for letting you down.
We will ensure that a consultant assists you with the update as soon as possible, while we also investigate and address the concerning communication gaps that you've shared with us.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
04 Feb 2026, 09:49Hello Izak,
We would like to confirm that we have successfully made contact with you and assisted with the addition of the solar system to your policy.
We would like to confirm that we have successfully made contact with you and assisted with the addition of the solar system to your policy.
We have also noted that you previously reached out to us via WhatsApp, and we acknowledge that this matter was not attended to at the time. We understand how this may have caused concern, and we sincerely apologise for the delay in response. That said, we are actively investigating the WhatsApp enquiry to understand why you were not contacted and assisted at the time and to ensure this does not happen again.
We attempted to trace any related calls; however, we were unable to locate them on our system. Please note that we are able to track both incoming and outgoing calls, and in cases where a call drops, a return call is usually generated. In this instance, it is possible that you used a different contact number from the one we currently have on record. Be that as it may, we apologise for the frustration that this lack of communication caused you.
Thank you for bringing this to our attention. Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply04 Feb 2026, 09:49
Official
Hello Izak,
We would like to confirm that we have successfully made contact with you and assisted with the addition of the solar system to your policy.
We would like to confirm that we have successfully made contact with you and assisted with the addition of the solar system to your policy.
We have also noted that you previously reached out to us via WhatsApp, and we acknowledge that this matter was not attended to at the time. We understand how this may have caused concern, and we sincerely apologise for the delay in response. That said, we are actively investigating the WhatsApp enquiry to understand why you were not contacted and assisted at the time and to ensure this does not happen again.
We attempted to trace any related calls; however, we were unable to locate them on our system. Please note that we are able to track both incoming and outgoing calls, and in cases where a call drops, a return call is usually generated. In this instance, it is possible that you used a different contact number from the one we currently have on record. Be that as it may, we apologise for the frustration that this lack of communication caused you.
Thank you for bringing this to our attention. Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
BetterSure
Warm regards,
BetterSure
IJ
Izak J's updateReviewer Update
10 Feb 2026, 12:08Guess what?! I send an updated document from the solar company with the correct value of the system, it’s almost a week and you still have not responded to the mail. Guess it’s still on my side that’s the problem right ?
IJ
Izak J's update10 Feb 2026, 12:08
Reviewer Update
Guess what?! I send an updated document from the solar company with the correct value of the system, it’s almost a week and you still have not responded to the mail. Guess it’s still on my side that’s the problem right ?
BetterSure Financial Consultants's replyOfficial
11 Feb 2026, 08:42Hello Izak,
We apologise to hear that you haven't heard back from the service team. We have informed them of your email and requested urgent feedback.
Warm regards,
BetterSure
We apologise to hear that you haven't heard back from the service team. We have informed them of your email and requested urgent feedback.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply11 Feb 2026, 08:42
Official
Hello Izak,
We apologise to hear that you haven't heard back from the service team. We have informed them of your email and requested urgent feedback.
Warm regards,
BetterSure
We apologise to hear that you haven't heard back from the service team. We have informed them of your email and requested urgent feedback.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
11 Feb 2026, 14:41Hello Izak,
We would like to confirm that we have now concluded our investigation regarding your solar cover.
We would like to confirm that we have now concluded our investigation regarding your solar cover.
We found that the initial solar amount provided to us was incorrect, which is why it was rejected. Once the correct information was submitted, a revised quote was sent to you for approval. Unfortunately, it took some time for us to receive your response.
We’re happy to confirm that we were able to speak to you again this morning, that you have now accepted the quote, and that your updated documents have been sent to you.
Thank you for your cooperation and patience. Should you need any further assistance, please don’t hesitate to contact us.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply11 Feb 2026, 14:41
Official
Hello Izak,
We would like to confirm that we have now concluded our investigation regarding your solar cover.
We would like to confirm that we have now concluded our investigation regarding your solar cover.
We found that the initial solar amount provided to us was incorrect, which is why it was rejected. Once the correct information was submitted, a revised quote was sent to you for approval. Unfortunately, it took some time for us to receive your response.
We’re happy to confirm that we were able to speak to you again this morning, that you have now accepted the quote, and that your updated documents have been sent to you.
Thank you for your cooperation and patience. Should you need any further assistance, please don’t hesitate to contact us.
Warm regards,
BetterSure
Warm regards,
BetterSure